Frequently asked questions

Please follow the steps below to create your account:

     ➟ You already have a FFR account that allows you to access the FFR ecosystem (Billetterie FFR, Boutique FFR, Mon Club House et FFR.FR) 

1. Click on “Log in” at the top right of your screen.

2. Log in using your existing credentials to access your personal account on the Bordeaux Sevens website

     ➟ You do not have an FFR account (Billetterie FFR, Boutique FFR, Mon Club House et FFR.FR) 

1. Click on “Log in” at the top right of your screen.

2. Click on “Create an account” using either your Oval-e, Facebook, Google, Apple account, or your email address.

3. Un e-mail sera envoyé à votre adresse pour activer votre compte.  

4. Once your account has been activated, you will be able to place one or more orders for BORDEAUX SEVENS.

E-tickets will be available in your account 15 days before the match date.

Try updating your web browser.

If the issue persists, please do not hesitate to contact us, providing your surname, first name, date of birth, FFR licence number (if applicable), email address, and order number.
 

It is also possible that your web browser is blocking the download of your e-tickets. If this is the case, a banner will appear at the top of the webpage stating: “For your security, your web browser has blocked the download of some files.” To allow the download, right-click on this banner and select “Allow downloads.”

Make sure you have cleared your browser cache. You can find all instructions on how to clear your cache by clicking here.

The purchased e-ticket is not nominative. E-tickets are delivered to the Customer in digital format via the Customer’s account accessible on the Website. You have the option to send the e-ticket by email to the intended recipient by selecting the corresponding option when editing the beneficiary.

If the names of the beneficiaries are required, you may modify them up until the day of the match.

If the event is postponed, tickets remain valid and will not be refunded.

If the event is cancelled, all information regarding ticket refunds will be available on the organizer’s official website.

Only the original ticket buyer will be refunded for the ticket amount.

If the match is interrupted after more than half of its duration, tickets will not be refunded.

The organizer may be required to change the programme, line-up, or schedules. Such changes do not entitle ticket holders to any exchange or refund.
In accordance with Article L 121-20-4 of the French Consumer Code, tickets for events are not subject to a right of withdrawal. It is specified that team line-ups, schedules, and match timings are subject to change at any time, without any liability on the part of the FFR.
 

The FFR does not sell parking tickets.

All access information (public transport, bike/scooter, car/motorbike) can be found directly on the Stade Atlantique Bordeaux Métropole website.

The purchased e-ticket is not nominative. E-tickets are delivered to the Customer in digital format via their customer account accessible on the Website. The Customer must download their e-tickets onto a mobile device (phone or tablet) or print them from their customer account in order to present them at the stadium entrance. If printed, e-tickets must be printed on a blank white A4 sheet, single-sided, in order to be valid.

Each e-ticket features a unique barcode. The validity of each e-ticket is checked at the stadium entrance using barcode scanners. It is not possible to enter the stadium multiple times with the same e-ticket. Only the first holder to present an e-ticket will be admitted to the stadium to attend the event, and this person will be presumed to be the legitimate holder of the e-ticket.

It is prohibited to reproduce, duplicate, or counterfeit a ticket in any way whatsoever, or to make a ticket available for such purposes.

The Seller may refuse access to the Match when several prints, reproductions, copies, or imitations of the same e-ticket are in circulation and when access to the stadium has already been granted to a holder of the corresponding ticket. The Seller is not required to verify the identity of the holder presenting the e-ticket or to check the authenticity of the e-ticket, insofar as any copy or imitation cannot be identified with certainty during the access control to the Match. The holder of an e-ticket whose access is denied because the same ticket has already been used by a previous holder is not entitled to any refund.

It is prohibited to use, resell, or exchange tickets for promotional or commercial purposes.

Law No. 2012-348 of March 12, 2012 protects spectators against the resale of tickets by any company or individual not authorized by the event producer. In accordance with this law (Article 313-6-2 of the French Penal Code), it is prohibited to resell event tickets on a regular basis without the express authorization of the event producer. Failure to comply with Article 313-6-2 of the French Penal Code is punishable by a €15,000 fine. This penalty is increased to a €30,000 fine in the event of a repeat offence.